Terms and Conditions

Terms and Conditions


Prices

All prices displayed on this site are quoted in Australian Dollars (AUD$) and include GST.

Every effort is made to ensure pricing is current; however, factors beyond our control such as changes in foreign currency exchange rates, acts of God and import costs may result in price changes without prior notice.

Individual product prices shown on this site do not include freight charges. A $22.00AUD admin fee per order will be applied.

If you have questions concerning this Pricing Policy contact us here.

Freight

All freight is dispatched free of charge from our warehouses in the Gold Coast to your nominated delivery address. Care should be taken when entering your delivery post code to ensure on time delivery. Incorrect post codes may result in additional freight charge. Any re-delivery frees maybe on charged.

You will receive an email to confirm the day of dispatch and you should expect delivery by our current freight company - TNT - in a period of 2-5 days. 

Any issues arising please contact us here.

Payment Options

You may directly deposit your payment to our bank account or if you prefer, we also accept Visa and MasterCard credit card.

Security

For credit card transactions, we do not store any credit card information on our servers but deal directly with the ANZ merchant facilities in a manner approved by the bank.
 

Product Description and Specifications

We have made every effort to ensure that the product description and specifications of all items are as accurate as possible at the time of entry onto our website.  With the ever-changing improvements in technology it is possible that revisions or up-grades to existing products and specifications may happen without prior notice. 

Stock Availability

We will endeavour to maintain appropriate levels of stock for the current market.

QUANTITIES IN STOCK:  Our normal practice is that any product that is showing as in stock will be automatically shipped within 2 business days of order and payment being received.  If circumstances beyond our control prevent us doing this you will be contacted within that period to arrange a refund or discuss an anticipated delivery date.

BACK ORDER:  The next delivery date for any item that is temporarily out of stock is our best possible forecast at time of order.  If circumstances beyond our control delay delivery, you will be notified by email as soon as practically possible.

INDENT ITEM:  The anticipated delivery for these items that we do not carry stock in is our best possible forecast at time of order.  If circumstances beyond our control delay delivery, you will be notified by email as soon as practically possible.

DISCONTINUED PRODUCTS:  We are constantly seeking new products and due to the nature of the industry, some products on this website may become obsolete or discontinued.  Every effort will be made to remove these products from the website as soon as they become unavailable but if this should happen, we apologise for any inconvenience caused and will substitute wherever possible a product of equal or better value. 

Overseas Orders

While we will accept orders from outside of Australia, customers need to be aware that we will not accept responsibility for costs incurred for freight or export of goods including customs, country taxes and import charges (if applicable). 

Please contact us here so we can discuss your requirements and provide you with freight options and charges. 

We cannot accept any responsibility or liability for the suitability of any product for use outside Australia, nor its compliance with local regulations.

Product Warranty

We offer a conditional warranty for the following period for parts and labour against faulty manufacture and original materials only:

Amplifiers    3 years
Mixers         1 year
Processors   1 year
Replay         6 months
Speakers     3 years
Commercial 2 years

The terms of the product warranty only apply if the product: has been purchased directly or indirectly from Sound Choice Pro Audio Pty Ltd in Australia and New Zealand; has been installed and operated in strict accordance with the instructions and specifications supplied; has not been damaged by accident, misuse, abuse, improper installation or operation or an act of God; and has not been repaired, altered in any way or tampered with.

This warranty excludes any parts, labour, packing, transport and other associated costs including personal injury with: damage caused due to operation or installation under incorrect conditions or contrary to the instructions or specifications of the product; faults due to not performing proper routine maintenance as specified in the operation manual; accessories from other suppliers or damage caused to or by this item to accessories or other equipment to which it may be connected; the failure of any loudspeaker components due to misuse or abuse, incorrect operation, overpowering, clipping or any fault or failure in any amplifier or other signal processor or device directly or indirectly connected to the failed speakers regardless of the cause of the fault; faults or failures due to adverse environmental or operational conditions - such conditions include the effects of poor ventilation, water, chlorine, salt water, dust, temperature, wind, vibration, perspiration and or other corrosive and abrasive agents; faults arising from outside interference such as radio frequency and electro magnetic interference or other electronic/electrical interference; the failure of any original software supplied with any product due to the improper use or application of the software either to the device itself or to any other devices or systems or software applications associated with it - the use of unauthorised copies of any software in any product totally voids warranty associated with that product and software.

Nothing in this warranty shall be construed as affecting any rights you may have under the Trades Practices Act or any other Commonwealth or State legislation which gives you rights which cannot be modified or excluded by the agreement. 

Returns

We will accept legitimate returns as approved by us – please contact us here.  All returns will need to be accompanied by a return authorisation number that is valid for 7 days.   All goods must be in “as sold” condition including all packaging, manuals, accessories etc. 

FAULTY GOODS ON ARRIVAL:  Any product that is found to be faulty after it is removed from the original packaging will be replaced as soon as possible at our cost providing it is returned to us in its original undamaged packaging.

UNSUITABLE GOODS: Although not obligated to do so, we may consider refunding monies paid for “change of mind” returns on products only if notification is received by us as to the unsuitability of a product on the date of delivery of such product.   Refunds will not include the freight component on any delivery.   A re-stocking fee may apply. 

Complaints

We are pleased to get our customers’ feedback – whether good or bad - so please direct any comments including your contact telephone number to our Director, Rodger Rapsey here.  

Legal Jurisdiction

We operate under the laws and regulations of the State of Queensland and therefore any legal disputes will be conducted under these laws and regulations in courts or tribunals situated in Queensland.

Copyright

Content on the Site is subject to copyright and possibly other intellectual property rights, which includes things that you may see, read, hear, download or access on or via the Site. You may not alter, reproduce, re-transmit, distribute, display or commercialise the material in any way without written permission from us. This includes the use of images and product descriptions.

Website Content

We are committed to providing accurate information on our website and all possible care has been taken in preparing the information presented, however, the content provided is subject to change without prior notice.

We will not be held liable in any way for any errors or omissions.

Any website links provided on this website were functioning at time of introduction.  We will not be held responsible for information provided on any website that is presented when the link is followed nor can it guarantee the reliability of the link itself.

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